Thursday, December 21, 2006
Tektronix stars in support awards
Tektronix has received a Star Award from the Service and Support Professionals Association, the largest and most influential association for technology service and support professionals.
Tektronix has received a Star Award from the Service and Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals. The Star Awards recognise technology companies that display exceptional leadership, innovation, and commitment to service excellence. Tektronix was the only test and measurement industry firm that received a SSPA Star Award for service and support delivery.
Awards were presented at the inaugural SSPA Services Leadership Conference in seven major categories, acknowledging excellence in different aspects of service and support delivery.
The SSPA Star Awards have become one of the highest honours in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide.
The judging committee, comprised of industry executive SSPA Advisory Board members and senior SSPA association executives, evaluated data tabulated on criteria including description of overall support model, the nature and types of assisted support offered, the nature and types of nonassisted support offered, key performance metrics, and customer satisfaction results and methodologies.
'The Star Awards recognise technology companies who display exceptional leadership, innovation and commitment to service excellence', said Bill Rose, founder and Executive Director of the SSPA.
'The award reflects peer recognition, indicating that Tektronix and the other award recipients are among the very best in the business of providing customer support'.
Tektronix won for the category of Complex Support which is presented to the company that delivers sophisticated technical support for complex applications in mixed or otherwise complex environments, typically engineering and scientific fields.
The company deploys senior level technical support representatives with advanced degrees who interface with senior level customers.
'Tektronix has long been known for providing excellent after sales customer support', said, Steve Aleshire, Vice President, Customer Service, Tektronix.
'The recognition by the SSPA for a Star Award - which have become one of the highest honours in the service and support industry - reinforces what our customers have long known'.
Tektronix has received a Star Award from the Service and Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals. The Star Awards recognise technology companies that display exceptional leadership, innovation, and commitment to service excellence. Tektronix was the only test and measurement industry firm that received a SSPA Star Award for service and support delivery.
Awards were presented at the inaugural SSPA Services Leadership Conference in seven major categories, acknowledging excellence in different aspects of service and support delivery.
The SSPA Star Awards have become one of the highest honours in the service and support industry, acknowledging the contribution of companies of all sizes to the continual improvement of service and support delivery industry-wide.
The judging committee, comprised of industry executive SSPA Advisory Board members and senior SSPA association executives, evaluated data tabulated on criteria including description of overall support model, the nature and types of assisted support offered, the nature and types of nonassisted support offered, key performance metrics, and customer satisfaction results and methodologies.
'The Star Awards recognise technology companies who display exceptional leadership, innovation and commitment to service excellence', said Bill Rose, founder and Executive Director of the SSPA.
'The award reflects peer recognition, indicating that Tektronix and the other award recipients are among the very best in the business of providing customer support'.
Tektronix won for the category of Complex Support which is presented to the company that delivers sophisticated technical support for complex applications in mixed or otherwise complex environments, typically engineering and scientific fields.
The company deploys senior level technical support representatives with advanced degrees who interface with senior level customers.
'Tektronix has long been known for providing excellent after sales customer support', said, Steve Aleshire, Vice President, Customer Service, Tektronix.
'The recognition by the SSPA for a Star Award - which have become one of the highest honours in the service and support industry - reinforces what our customers have long known'.
# posted by Swathi @ 3:21 AM 
